Billing & Refunds

Two things are billed. First, a plan, which sets your feature set, private project capability, member limits, support targets and included monthly allowance. Second, credits, which meter the compute we spend on your behalf: model tokens for planning and code generation, sandbox time for installs, typechecks and builds, and production deployments.

Current prices, allowances and feature detail are shown in the app on the pricing page and in workspace settings, which is the authoritative source at the time of purchase.

• Welcome grant: a one time balance added when a workspace is created, so you can build something real before paying.
• Monthly allowance: added at the start of each paid billing period, and it expires at the end of that period without rolling over.
• Purchased packs: added immediately, consumed after the allowance is exhausted, and they do not expire while the account is active and in good standing.
• Order of consumption: allowance first, then the oldest purchased pack, so the balance that expires soonest is used first.
• Balances are per workspace, are not transferable, have no cash value, and are forfeited if the workspace is deleted.

Each agent run is metered from three inputs: the model used, the number of input tokens sent, and the number of output tokens returned. Rates per million tokens are published per model in the app. Long conversations cost more because the context sent to the model grows, which is why starting a fresh thread for a new task is usually cheaper.

• Agent runs, including planning, code generation, tool calls and summaries.
• Automatic fix loop attempts that you asked for, or that follow from your own instruction to keep going.
• Long running sandbox sessions beyond the included allotment for your plan.
• Production builds and deployments.
• Image generation and other multimodal calls made on your behalf.

• Browsing the app, reading docs, opening projects and viewing previews that are already running.
• Retries caused by our own platform failure, which we do not charge for.
• Actions the interface explicitly labels as free.
• Failed runs that produced no model output because a provider rejected the request before processing.

If you believe a run was charged incorrectly, email billing@novabuild.dev with the run timestamp and project name. Where we made the mistake we credit the workspace.

When a run uses a provider key you stored in the workspace vault, the model provider bills you directly and NovaBuild charges a reduced platform rate for orchestration, sandboxes and hosting. The reduced rate is shown in the app. You remain responsible for whatever the provider charges you, including any spend caused by an agent running longer than you expected.

Credit packs are sold in tiers, with the effective price per credit improving as pack size grows. The ladder in the app is authoritative. Packs are charged once, are added immediately on successful payment, and appear as a single ledger entry.

• Invoices and receipts are issued by our payment processor and are available in workspace billing settings.
• Prices are shown in United States dollars unless the app states otherwise, and your bank may apply a conversion fee.
• Prices exclude tax unless stated. VAT, GST or sales tax is added where required by your location.
• Business customers can add a tax identifier before purchase so it appears on the invoice. We cannot reissue an invoice to change the legal entity after payment.
• If you are required to withhold tax, the amount payable to us is grossed up so that we receive the invoiced sum.

If a charge fails we retry over several days and email the workspace owner. Agent runs and deployments pause once an invoice is materially overdue, while your data stays readable and exportable. Access is restored as soon as payment succeeds. Accounts left unpaid for 60 days may be suspended, and after 90 days we may delete workspace content after notice.

Approved refunds are returned to the original payment method within 10 business days, and the corresponding credits are removed from the workspace balance.

Cancel at any time from workspace billing settings. Cancellation stops future renewals and keeps access until the end of the paid period. Deleting a workspace is separate and immediate, it removes projects, files, chat history and credentials from live systems, and it forfeits any remaining balance. Export what you need first.

Contact billing@novabuild.dev first and we will investigate within 5 business days. Raising a chargeback without contacting us usually freezes the workspace while the processor investigates, which is slower for everyone. Repeated unfounded chargebacks may lead to termination and to a requirement to prepay.

Plan prices and credit rates can change as model and infrastructure costs move. We give at least 30 days notice of a plan price increase before it applies to your renewal, and credit rate changes are shown in the app before they apply to new runs. Credits already in your balance keep their credit value, not a fixed token conversion, because provider pricing shifts underneath.

Credit systems attract abuse. Creating multiple workspaces to farm welcome grants, manipulating referral rewards, sharing accounts, or using automation to consume compute for resale all breach the Acceptable Use Policy. We may reverse fraudulently obtained credits, refuse a refund tied to abuse, and suspend the accounts involved.

Billing and refunds: billing@novabuild.dev. Include the workspace name and the invoice or run reference so we can answer in one round trip.